Return and Warranty Policy

Support

1. Conditions for Return and Exchange:

Products eligible for return and exchange:
- Products without personalized engravings or prints of designs, images, or text.
- Examples: wooden calendars, wooden clocks, plain name card holders, plain wooden notebooks, wooden pens, keychains, and standard wooden accessories.
Products not eligible for return and exchange:
- Products with personalized engravings or prints. In such cases, Miniwood only applies a warranty if manufacturing defects are detected.
General requirements:
- Products must remain intact with original tags, labels, and packaging, unused, and not damaged by the customer.
- Timeframe: 7 days from the date of receipt (for online purchases) or the date of purchase (for in-store purchases).

2. Return and Exchange Procedure:

Step 1: Contact Miniwood via hotline/email/Facebook or send a message through our online platforms to request a return or exchange.
- Attach images or videos of the product for staff to verify its condition.
Step 2:
- In-store purchases: Bring the product to the store for immediate processing.
- Online purchases: Pack the product and send it to Miniwood's address, along with your contact details (Name, Phone Number, Desired Replacement Product, etc.).
Step 3: Once Miniwood receives the product, we will inspect it and process the request within 3-5 working days.

3. Related Costs:

If the issue is caused by Miniwood (e.g., wrong model, technical defect), customers will receive free returns or exchanges.
For exchanges due to personal preferences (e.g., wanting to switch to another product), customers are responsible for shipping costs, and a processing fee of 5-10% of the product value may apply in some cases.

1. Warranty Period:

All products come with free warranty coverage for 1 month from the date of purchase.

2. Warranty Conditions:

Miniwood provides warranty services for products with technical issues caused by manufacturing defects, including:
- Natural wood cracking not caused by external factors.
- Warping or structural defects in the product.
Customers must present a purchase invoice to verify the warranty period.

3. Cases Not Covered by Free Warranty:

Damage caused by improper use (e.g., dropping, impact, exposure to water or humid environments).
Products that have been repaired by third parties not affiliated with Miniwood.

4. Warranty Procedure:

Step 1: Contact Miniwood via hotline/email/Facebook and provide images describing the product issue.
Step 2: Miniwood will inspect and respond within 3-5 working days. If the issue is eligible for warranty, the product will be repaired or replaced for free.

Professional service: We ensure a quick, transparent process with attentive support.
Product quality: Miniwood only provides thoroughly inspected, eco-friendly products.
Customer benefits: Flexible policies that prioritize customer satisfaction.

For any questions or concerns, please contact us:

AT MINIWOOD, EVERY PRODUCT IS A GIFT.